COVID-19 SAFETY MEASURES

We are delighted to welcome you back to our theatre! The safety of our audience, artists, volunteers and staff is our number one priority. We have put in place a number of measures as part of our reopening plan, and we thank you in advance for your cooperation.

VACCINATION

All visitors and staff are required to be fully vaccinated to enter Tarragon Theatre. Be prepared to show your vaccination certificate and photo ID when you arrive.

Exceptions may be made for those who cannot be vaccinated for medical reasons. These patrons will need to provide a doctor’s note and a negative COVID-19 test taken within 72 hours of attending the theatre.

MASKS

All visitors and staff will be required to wear a mask that fully covers the nose, mouth and chin at all times during their visit to the theatre. Masks should fit snugly against the face without gaps; cloth masks should have at least two layers of fabric. Neck gaiters and bandanas are not permitted.

TICKETING

Electronic tickets will be encouraged as a means of entry. Simply present your tickets on your mobile device when entering the theatre. If you do not have a mobile device you may print your electronic tickets at home prior to arrival. Box Office ticket pick up is available upon request.

REDUCED CAPACITY

Our live performances will have a reduced capacity, which is subject to change according to current public health regulations.

SANITIZATION STATIONS

We ask that you use the hand sanitizer provided as you enter the theatre. Sanitizer can also be found at designated points throughout the building.

BUILDING ACCESS

The theatre lobby, including access to washrooms, will open one hour prior to show time. Mainspace and Extraspace shows will have staggered start times.

Ticket holders will be assigned an arrival time on the day of the performance. 

The bar/concessions will remain closed for now.

CLEANING

Enhanced cleaning measures have been put into place before and after each performance. Common contact surfaces and washrooms are regularly sanitised by our cleaning team.

VENTILATION

Our HVAC units have been updated with HEPA filters and UV light to filter and sanitize the air throughout the building.

FLEXIBILITY

We pride ourselves on offering the most flexible ticket policies. If you need to cancel your tickets, we are offering ticket exchanges, credit certificates for future ticket purchases or a full refund up to 24 hours prior to the date and time of your performance.

Contact us at 416-531-1827 or email [email protected].

CONTACT TRACING

For contact tracing purposes, we will need the name and email address of each member in your party.

We are here for you! – If you have any questions or feedback on your experience, please don’t hesitate to ask.

GENERAL TERMS & CONDITIONS OF TICKET SALES

COVID-19 TARRAGON TICKET GUARANTEE

The COVID-19 Tarragon Ticket Guarantee is available to all patrons with paid tickets to shows at Tarragon. Our goal is to be as flexible as possible in order to provide you with the assurance to make ticket purchases with confidence.

  • If any level of government puts any restrictions in place prohibiting large gatherings at venues and your show is canceled you will receive, at your request, a credit certificate or a full refund for that performance.
  • If your show is postponed or rescheduled, we will automatically move your tickets to a new date; however, you will still have the option of asking for a credit certificate or a full refund for that performance.
  • If you, or any member of your party, are in quarantine or isolation, have come in close contact with someone with COVID-19, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, do not visit the theatre. If you cannot visit the theatre for the above reasons, we can offer ticket exchanges, credit certificates or a full refund up to 12 hours prior to the date on your tickets.
    Please call 416-531-1827 or email [email protected] prior to your showtime.
  • Subject to change
  • This page last updated on September 21, 2021